Broken headlight on new car not cover because car has been lowered, what a joke

[dminner]

So, I have had my car for a couple of months now, bought it new. It has been cold so I have been taking it through an autowash or using a spray wash. Now that it is nice out I hand washed it yesterday. When I did, I noticed something I had never seen before…a huge gap in between the passenger headlight and hood. In fact the whole headlight is somewhat sunken into the body. In fact the bumper is on the body a little crocked all together.

I took it to the dealer to have it checked out. After a couple of hours they called me and said the lower headlight tab was broke. They also said they could not cover it under warranty because the car had been “modified” and that the diagnostic was going to cost me $45 because it was deemed my fault. All I have done is lower the car.

Of course, no one in the service department can come up with an explanation of how a suspension can affect a headlight. So I refused to pay the service fee unless some could explain it to me. At that point it got heated and the sales manager came out. I said the story. He took the side of the service crew and asked them to open the hood so he could see the problem (you can’t even see the problem because it is the lower bracket). At that point are started banging on the wheel well asking him how the suspension on the other side of this metal wheel well is going to effect a headlight? At that point he looked dumbfound and realized it was all ridiculous, however he didn’t back down. I got out of the service bill, but they won’t warranty the headlight.

At that point their story changed and they said, well you must have taken the bumper off to break the headlight tab. I HAVE NEVER REMOVED THE BUMPER. They just responded with, you must have. I just grabbed my keys pissed off and left.

What a joke. I have been a loyal scion customer (3rd Scion I have bought) so it just pisses me off that they wont fix something that came defective. In fact, in the process of diagnosing the problem the bumper is now on straight which tells me it was never on right from the factory to begin with.